Placing an order is simple and convenient. Browse our collection, select your preferred items along with sizes and quantities, add them to your shopping cart, and proceed to checkout. Fill in the required shipping and payment details, then confirm your order. An order confirmation will be sent to your registered email shortly after.

We offer a variety of secure payment options, including major credit and debit cards, Cash on Delivery 'COD', and other trusted digital payment gateways available at checkout. All transactions are encrypted to ensure maximum security for your personal and financial information.

Orders are typically processed and shipped within 48 hours of confirmation. Delivery usually occurs within 4 to 5 business days, depending on your location and courier service. Please note that occasional delays may happen due to factors beyond our control such as weather or customs processing.

Yes. Once your order is dispatched, you will receive a shipping confirmation email containing a tracking number and a link to the courier’s tracking system. This allows you to monitor your shipment’s progress in real time until it reaches your address.

Returns and exchanges are managed in accordance with our Return & Refund Policy. Eligible returns must be reported within 2 days of delivery and meet specific criteria such as being unused, in original condition, and with tags intact. Refunds are issued as store credit or exchanges only; cash refunds are not provided. Shipping and handling fees are non-refundable.

Since orders are processed promptly to ensure quick delivery, cancellation or modification requests must be made immediately after placing the order. While we strive to accommodate such requests, changes cannot be guaranteed once the order has been confirmed or dispatched.

At Medium Brown, quality is our priority. We carefully source and inspect every item to ensure it meets our standards before making it available to our customers.

Each product page features a detailed size guide to assist you in selecting the correct fit. If you require additional help, our customer service team is readily available to provide personalized sizing advice.

If your order arrives damaged or differs from what you ordered, please contact our support team within 2 days of delivery with clear photos and details. We will promptly guide you through the return or exchange process.

Your privacy is important to us. We adhere strictly to our Privacy Policy to protect your personal information. All data transmitted through our website is encrypted and securely stored.

For any queries or assistance, reach out to our customer support via email at [email protected]. We are committed to responding promptly and effectively to all your concerns.

Yes, we provide corporate order services tailored to meet your business needs. Please contact us directly to discuss your requirements, and our team will be happy to assist you.